Our Terms and Conditions for obtaining a visa should answer all your questions.

 C.Bali do not offer their address to be used in Bali.  The tourist must provide the address of a hotel or villa for their application (an address is an immigration requirement).  You do not require proof of a hotel booking for your visa application but it can help if your bank account is only just the US$2000 balance every month

Whether a tourist visits for 1 day or 60 days all immigration requirements for a visa application must be met.  Should the requirements change during the application process C.Bali will immediately contact the client to discuss the requirements and regulations under Immigration Law.

C.Bali considers The Main Applicant as the person applying on behalf of their spouse or their own children (other Applicants). C.Bali will use The Main Applicant's email address for all contact, including giving that email address to immigration for sending the e-visa. C.Bali will not process visa applications for third parties (such as other agents, travel agents etc).

Other Applicants (discounts)

Other Applicants are children (on birth certificate) of the Main Applicant or the Main Applicants spouse living at the same address.  Other Applicants must be travelling together on the same flights and staying in the same hotel with the same travel dates.

Other Applicants are not other members of the family, such as parents or siblings or in-laws.

C.Bali will do the application with the Main Applicant on behalf of the Other Applicants, Should an applicant wish to do an application for a sibling/parent etc, they must apply separately however, C.Bali can correspond with the person doing the application for their family member.

Allow up to 7 business days for all refunds

• If you cancel your visa application before we start (you have not uploaded or sent us any documents), there will be a 5% administration fee to refund your payment full payment.

• If you cancel your visa application before we apply with immigration (you have already uploaded/sent your documents), the refund will be 1,000,000 IDR per person (less any PayPal Fees). 

• If you cancel your visa application and we have already applied with immigration, we cannot refund your payment.  (We always provide proof of application/payment to immigration)

• If the Visa on Arrival (VOA) at the airport is reinstated for your passport country and your visa has already been applied for/issued, we cannot refund.

• If the borders close so you cannot enter Indonesia and your visa has already been applied for/issued, we cannot refund.  We will request on your behalf an extension but there are no guarantees Immigration will extend.

• If your country is removed from the Immigration list eligible for this visa while your visa is being processed with Immigration, we cannot provide a refund.

If payment is made by bank transfer, refunds will only be made to the clients bank account in IDR (Indonesian Rupiah)

If payment is made by PayPal, PayPal fees are not refundable.

Cancellation of our Service

We reserve the right to cancel our service, and only refund the immigration fees, should you provide falsified documents (such as fake airline tickets, bank statements, marriage certificates, etc), this is a serious offence in Indonesia and we will not continue our service to apply as your sponsor. 

C.Bali do not check any documents without being paid.

If a client is unsure if their bank statements or other documents are suitable, they must pay C.Bali if that want our staff to check their documents.

Immigration sees genuine tourists as those that can support themselves financially while holidaying, and are not dependent on others. Therefore, unless they are your children, you cannot financially support another person's holiday.

For individuals - Unless you have had close to a US$2000 balance in your own bank account for the past 3 months, we will not be able to accept your application. It is your responsibility to ensure you meet this requirement before paying for our service.

For over 18 years of age, you are considered an adult and must meet all requirements, including bank accounts.

Dont have a bank account/using your spouses bank statement: If you don't have a bank account with enough funds, you can use your spouses bank statement. You must be legally married and the bank account must have enough to support two people travelling, so US$4000. 

We cannot apply for your visa without 3 months of bank statements. If you recently opened a bank account, and only have 1 or 2 months of statements, immigration will reject your application, and we will not accept your application.

Immigration sees genuine tourists as the following:

• They will be staying in a hotel(s) or legal villa, during their time in Bali (Hotel booking is not required for visa application.
• Has a job to return to in their country (can be retired).
• Has the funds to cover their costs while in Bali (See above financial sponsorship).
• Has a paid return ticket to their home country (or a through ticket for another holiday to another country)
• Does not work while in Indonesia or volunteer, paid or unpaid

If the tourist does not meet the above criteria, then each case will be up taken on a case-by-case basis and must be approved by our Main Director.

Please note immigration may reject a visa application if the tourist has ever overstayed a visa in Indonesian previously. 

A visa application will not be accepted if the tourist has ever been deported from Indonesia.

60 days, can be used to enter Indonesia one time only within 90 days of issue

We are a licensed travel agency (biro perjalanan wisata), we do not do business visas, we only do tourist visas.

We do not outsource our visa work to other agents.

Due to the risks of sponsorship, we retain the right to refuse any application for a visa, without giving any reason. 

• We will not accept any applications for a visa for any person that has previously been deported or has overstayed their visa in Indonesia.
• We will not accept any application for a visa if we suspect the person is not a genuine tourist.
• We will not accept applicants for persons 18 years and younger unless travelling with their parents.
• We will not accept any application that is not complete, we will not provide any falsified documents for our clients.
• We will not accept any application where we suspect the person may wish to work in Indonesia - paid or unpaid (that includes retreat leaders, yoga instructors, dive instructors, musicians or DJ’s)   
  
• We will not accept an application where the person plans to marry an Indonesian.
  

Our Risks - Sponsorship

Our Main Director is personally liable for sponsorship of a tourist and can face up to five years imprisonment or a fine of up to 500,000,000 IDR for breach of immigration laws.

We are responsible for each applicant during their time in Indonesia.  Sponsorship involves the personal liability of our Main Director.

Payment can be made by PAYPAL (and Credit Card/Debit Card) -  PayPal fee is 4.4%, in any accepted currency, or Local bank transfer in IDR (no fee from us). For bank transfer we can only accept Indonesian Rupiah to our company bank account, you cannot send in another currency.

If payment of our invoice for a visa is not made within 24 hours of issue, we reserve the right to cancel the invoice due to fluctuating foreign exchange rates.

We base our price on the amount of work required for our staff to do to apply for your visa, this includes how many documents you provide us and communication with the Main Applicant and applicable taxes. 

Other Applicants (spouse/children) must live at the same address and be travelling with the Main Applicant on the same flight and staying in the same hotel.

We base our price on the amount of work required for our staff to do to apply for your visa, this means you follow the free step by step Document Guide we provide with your application.  It has perfect examples and instructions that are very easy to follow. Such as how to scan your passport, and what your Visa photo must look like (its not the same as Pakistan passport photo)

If it is obvious that you do not follow the Guide we send you, and send us documents that are nothing like the examples, we will invoice you for extra work involved and will not continue your visa service until paid.

Our low Prices are based on the current immigration fees and the work involved for our staff with each file.  

Any extra work done on a file after a visa is issued will need to be paid for.

Clients who continue to not follow our Document Guide provided, resulting in extra work for our staff will be charged. 

Responsibility of Clients to provide required documents and in a timely manner

• By making payment to us it is deemed you understand the terms and conditions
• By making payment to us, it is deemed you accept responsibility for providing all documents required under immigration law to obtain a visa.
• By making payment to us, it is deemed that you accept responsibility for providing all documents required in a timely manner.
• We take no we take no responsibility for any losses incurred due to immigration office closures, or immigration system outages.
• If we discover after checking your documents that you cannot meet the requirements, then we take no responsibly for any losses incurred.  
• If you choose not to continue with your application after our advice not to, we will refund the immigration fees only.
• If you instruct us to continue with your application knowing you do not meet the requirements and immigration rejects your application, we take no responsibility for any losses incurred.
• If you instruct us to proceed with your application with the knowledge you do not have much time, and your visa is not ready for your flight date, we take no responsibility for any losses incurred.

C1 Tourism.  (Visa Kunjungan Wisata)  (C1) - 60 days

Offshore only (Meaning you are not in Indonesia)

With this visit visa, you are permitted to:

1. Visit Indonesia for Tourism Purposes

2. Attend meetings, incentives, conventions, as an attendee (not as a speaker or facilitator)
   

We do not check any documents until we have been paid.

A considerable amount of our time is spent checking documents and strictly no documents will be looked at before payment is made.

Once a tourist pay for our service and send documents, we carefully review each of document and advise if there are any more documents required or any need to be re-submitted. 

We provide a clear guide with examples of how each document looks and we reserve the right to charge extra if there are multiple times that we have to request documents to be re-submitted when it is obvious that the tourist is ignoring our instructions/Document Guides.

If it is found after checking the documents that the client is not eligible for a visa and a solution cannot be found to apply, then a refund will be given as per the cancellation terms.

By requesting an invoice for a visa it is deemed you are engaging our services and have read the terms and conditions.

C.Bali reserves the right to cancel an invoice if not paid within 24 hours.

C.Bali resrves the right to not re-issue a cancelled invoice.

Once we have all the required documents from you we require time to check all your documents, format your documents, work on your file,  produce sponsor letters and then apply with immigration.

Timing will depend on you providing the payment and correct documents on time. We suggest applying with us no less than 21 working days before your flight.  We do not have a fast track service as immigration does not either, that is a waste of your money if you do that with an agent.

We take no responsibility if your visa is not issued on time due to you leaving it too late to apply or not having your documents ready on time for us to apply with immigration.

We reserve to right to refuse an application that has a flight date of less than 14 business days away. Please check Indonesian public holidays as Immigration  does not process visas on public holidays or weekends

We will not be responsible for any losses that occur due to the Immigration Visa system becoming unavailable (due to routine system maintenance or Force Majeure or IT problems), and we will advise our clients in writing within 12 hours of becoming aware of any system outages.

We reserve the right to cease working on the clients' files until the complete correct documents are all provided.

We reserve the right to charge extra according to our pricing policy terms if the client doesn't follow our Document Guide for providing documents and continuously sending incorrect documents.

We reserve the right to issue a refund and cease working on an application if there is any chance the application will be rejected based on the client  obviously not having correct documents available. Refunds are subject to our cancellation terms above.

We take no responsibility if a visa is rejected due to the client insisting we apply for a visa earlier than we advise or with any documents missing that we have already advised are necessary.

You have 90 days to use the visa, meaning you must enter Indonesian within 90 days from the date of issue, or the visa will expire, and it cannot be renewed, and no refund is given by immigration for not using the visa.

You then may stay in Indonesia for up to 60 days.

Should your trip be delayed and you cannot use the visa, you will need to apply again if the visa was issued more than 90 days ago.

For every child under 18 years of age the Main Applicant applying for a visa with our company must be listed as a parent on every child's birth certificate for the discounted price.  

The birth certificate will be required for the application

Tourist visas in recent years for Bangladesh passport holders have not been available for periods of up to three months and then only with pre-immigration approval. While visas are now being issued for your country, it's important to ensure that all required documents align with the immigration guidelines. Proof of employment is required for Bangladesh passport holders (can you pay slips).  If you are a student, then proof of paid enrollment and attendance at your school may be required.

Immigration wording for rejections is: “Rejection of applications is common for several reasons. The application does not meet the requirements, the quality or format of the uploaded documents is poor or incorrect, and errors in filling in foreigners' data and information. Also, the possibility of required documents such as a letter of application, letter of sponsorship, bank accounts, etc., is fraud. This occurrence can become the subject of rejection and potentially breaching the law.”

C.Bali has a 100% success rate for obtaining visas and maintains the highest integrity and care for our clients to be up to date with all the latest regulations. However, should Indonesian Immigration remove any of these countries from tourist visa eligibility after we have applied we take no responsibility.